Terms of Service

These Terms of Service (“Terms”) govern your use of the Lumen Listing website, agent portal, photo galleries, property pages, and the listing media services we provide (collectively, the “Services”). By booking a shoot or using the Services, you agree to these Terms.

1. The Services

Lumen Listing is a real estate listing media studio serving the DMV. We photograph listed properties, edit the media, and deliver it through an online gallery you can share, along with the export formats and related deliverables described at booking. You can book through the agent portal or directly with us.

2. Free First Shoot

If we offer you a free first shoot, it is exactly that: no charge and no obligation to book again. These Terms still apply to the shoot and the delivered media.

3. Pricing and Payment

Pricing for each shoot, package, and add-on is shown to you at booking, before you confirm. Payments are processed by Stripe against the card you keep on file. For per-shoot billing, your card is charged when we deliver your gallery, and each listing gets its own invoice and receipt in the portal. If you are on a subscription plan, it renews on the schedule stated at signup and you can cancel any time; cancellation takes effect at the end of the current period. Failed payments may pause new bookings until resolved.

4. Our Guarantee

If a shoot is ever not right, we reshoot it or refund it. Tell us what missed the mark and we will schedule the reshoot or process the refund; you are never the one left holding it. This guarantee covers the quality of our work, not changes to the property after the shoot or conditions outside our control (weather, access, occupancy).

5. Media License and Ownership

We retain the copyright in the photos and media we create. On delivery, you receive a perpetual, non-exclusive license to use the delivered media and its export variants to market the photographed property and your own real estate business: uploading to the MLS and listing syndication portals (including any sublicensing those platforms require for display), your website and social channels, and your brokerage's marketing.

The license does not include reselling or transferring the media to unrelated third parties as standalone files. We retain the right to use the media in our own portfolio and marketing. If a specific use needs a broader license, ask us; we are flexible.

6. Your Responsibilities

• Arrange lawful access to the property for the scheduled shoot and confirm you have the right to have it photographed.
• Provide accurate listing details (address, property facts) for the deliverables we generate from them.
• Keep your account credentials secure and tell us right away if you suspect unauthorized access.
• Comply with MLS, brokerage, and advertising rules that apply to your use of the delivered media.

7. Acceptable Use

You agree not to:

• Use the Services to break the law or infringe anyone's rights.
• Upload malware, spam, or unlawful content.
• Attempt to access accounts or data that are not yours.
• Interfere with the operation of the Services or the experience of other users.

8. Disclaimers

Except for the guarantee in Section 4, the Services are provided “as is” and “as available.” We do not guarantee that any listing will sell, sell faster, or sell for a particular price, and we disclaim all other warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or related to the Services will not exceed the amounts you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

10. Termination

We may suspend or terminate your access to the Services if you materially breach these Terms. On termination, your right to use the Services ends, but your license to media you have already paid for, and sections that by their nature should survive, will continue to apply.

11. Changes

We may update these Terms from time to time. The current version will always be posted at this URL with a “Last updated” date. Continued use of the Services after changes are posted constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.

13. Contact

Questions about these Terms? Reach us via gavin@lumenlisting.com.