Real estate photography questions
The things Maryland agents ask before their first Launch. If your question is not here, claim a free first Launch and we will walk you through it.
How does the free first Launch work?
Your first listing Launch is free, with no card up front and no obligation. We shoot and edit a real listing the same way we would any paid one, then deliver it through the app. Love the work and you book your next listings going forward. If not, you keep the photos and we are square.
What areas do you serve?
We are based in Germantown and shoot across Maryland's Montgomery, Frederick, and Howard counties, including Rockville, Bethesda, Potomac, Gaithersburg, Clarksburg, Frederick, Urbana, Mount Airy, Columbia, and Ellicott City. If you list in that part of Maryland, we cover it.
How fast do I get my photos back?
Your delivery time is set the moment you book, and we treat it as a commitment. You book and track each listing in software and the finished launch kit lands through it on the time we set, so you are never left chasing a file or explaining a delay to your seller.
What is included in a Launch?
Every Launch includes the listing photography, a 60-second social reel, all the MLS, Instagram, and Facebook crops sized and ready to post, your own property site, MLS remarks plus social captions written for you, and one labeled day-to-dusk twilight exterior. You can add a real on-site twilight shoot, a Matterport 3D tour, virtual staging, or a floor plan when the property calls for it.
Do you work with my seller or just me?
We work with you. You keep the relationship with your seller, and we communicate with you, not them. Our job is to make the listing look right and arrive when you expect it, so you stay focused on the deal.
What if I am not happy with a launch kit?
Every Launch carries a reshoot-or-refund guarantee. If the work does not meet the standard you need to put a listing live, we reshoot it, or you do not pay. That holds on your free first Launch the same as on every Launch after. The full guarantee terms are published at lumenlisting.com/guarantee.
How do I book a Launch?
Send us the address to claim your free first Launch, and after that you book each listing in the app in seconds from your phone. We confirm the schedule, text an arrival window the morning of your Launch, and deliver the finished launch kit through the same software.
Do you offer twilight, 3D tours, and floor plans?
Yes. Every Launch already includes one labeled day-to-dusk twilight exterior, and a real on-site twilight shoot is available when the listing deserves the real thing. Matterport 3D tours and measured floor plans help out-of-area buyers walk the home before visiting, and virtual staging turns empty rooms into livable ones. You add what a given listing needs.
The Launch Lock, in writing: lumenlisting.com/guarantee
Your first launch is on us.
A full listing launch, the photos sized for MLS and social, the reel, and your property site, at no charge and no card up front. Love it and you book the next listings in the app. If not, the photos are yours.